Team Leader

The Team Leader is responsible for managing kiosk sales operations, guiding a team of sales executives, and implementing the achievement of sales targets for telecom products and services. It involves managing day-to-day operations, enhancing the team's morale, and providing a world-class customer experience at the kiosk.

Key Responsibilities:

Team Management & Leadership:

• Manage and guide a team of sales executives at the kiosk.
• Train and mentor team members to enhance product knowledge and sales skills.
• Monitor individual and team performance, providing coaching and feedback.
• Motivate the team to meet and exceed sales targets.

Sales & Business Development:

• Drive kiosk sales of telecom products like SIM cards, mobile plans, internet packages, and accessories.
• Develop and implement strategies to drive customer traffic and conversions.
• Identify opportunities for cross-selling and upselling.
• Ensure all sales activities align with company goals and KPIs.

Customer Service & Relationship Management:

• Achieve high customer satisfaction through efficient resolution of inquiries and complaints.
• Develop a strong brand image through great service.
• Resolve escalated customer issues and have them resolved instantly.

Operations & Compliance:

• Operate day-to-day kiosk operations, including inventory management and POS transactions.
• Ensure adherence to company procedures, telecom regulations, and compliance procedures.
• Maintain accurate records of sales, inventories, and customer transactions.

Reporting & Coordination:

• Generate and present daily/weekly sales reports and performance feedback.
• Coordinate operations with management, marketing, and logistics teams.
• Keep current with telecom products, prices, and market trends.

Requirements

Qualifications & Skills:

Education & Experience:

• Bachelor's degree in Business, Sales, or related field (desired).
• 3+ years sales experience in telecom or retail with a minimum of 1 year in a management position.
• Established record of meeting sales quotas and managing a team.

Skills & Abilities:

• Excellent leadership, coaching, and team management skills.
• Impressive sales, negotiation, and communication abilities.
• Customer-centric with problem-solving capabilities.
• Resilience in a fast-retail environment under pressure.
• Understanding of CRM applications and POS systems.

Other Requirements:

• Readiness to adapt to work in a kiosk-based retail environment.
• Flexibility in working shifts, weekends, and public holidays when needed.