Services Quality Manager

• Create, review & update quality processes, testing & commissioning procedures, test sheets and method statement for multiple ranges of SE products.
• Conduct site quality audits to ensure full compliance with product installation guide, quality standards and customer specifications.
• Lead Incident investigation to determine facts, event circumstances, root cause(s) and develop/implement corrective and preventive actions to prevent recurrence.
• Train & mentor site team on quality standards, procedures, and best practices.
• Creates and enforces project quality plan considering needed resources such as manpower, materials, and tools prior starting work to ensure efficient operation & maintain high quality standards.
• Address quality issues to relevant owners & assigning CRs for containment, corrective and preventive actions & follow up till closure.
• Ensuring that quality risk identification, assessment and mitigation plans are managed and updated.
• Supporting and coaching site team on methods and quality tools needed to reach robustness, customer satisfaction and quality targets.
• Implement continuous improvement initiatives based on data analysis and customer feedback.
• Collaborate with relevant stakeholders such as Engineering, Operation, ETO, and LOB to solve quality issues.

Qualifications:

• Bachelor’s degree in electrical engineering.
• Proven strong knowledge of Incident investigation techniques such as (FMEA & 8D approach).
• 6-8 years relevant experience in quality role.
• Strong knowledge of quality management system ISO 9001.
• Technical familiarity with different ranges of Schneider Electric products.
• Excellent communication skills.
• Excellent presentation skills.
• CID (Level 2) is highly desirable

What qualifications will make you successful for this role?

• (fill in - what are the qualifications that are required for this role? Also consider adjacent qualifications and experience. Emphasize how qualifications will support success: "Qualifications for Your Success” or "Key Qualifications for Thriving")