Service Manager – ELV

The ELV Service Manager is responsible for overseeing all service and maintenance operations involving Extra-Low Voltage (ELV) systems. This includes managing skilled technical teams, ensuring high service quality, maintaining customer satisfaction, and guaranteeing timely project delivery in line with contractual, safety, and technical standards.

🔑 Key Responsibilities

📡 Service Management

• Plan and oversee preventive and corrective maintenance for systems including:
  • CCTV & Surveillance
  • Access Control & Intercom
  • Fire Alarm Systems
  • Building Management Systems (BMS)
  • Public Address & Audio Visual
  • Structured Cabling (Voice/Data)
• Ensure quick turnaround for client service requests
• Maintain service responsiveness in line with SLA targets

👥 Team Leadership

• Lead, train, and motivate ELV engineers and technicians
• Allocate resources according to service priorities
• Monitor team performance and identify development needs

💼 Client Relationship & Contract Management

• Act as the primary liaison for clients regarding service activities and AMC contracts
• Organize regular client reviews and feedback sessions
• Ensure renewal of AMCs with high satisfaction ratings

🧠 Technical Oversight

• Support troubleshooting of complex system issues
• Review drawings, schematics, and system documentation
• Stay current with technological advancements and ensure regulatory compliance

📊 KPI & Reporting

• Maintain dashboards tracking service KPIs such as SLA adherence, first-time fix rate, and team utilization
• Prepare client reports, internal performance reviews, and renewal proposals
• Assist commercial teams in estimating and quoting maintenance packages

⚠️ Health, Safety & Quality

• Enforce HSE standards across all service operations
• Conduct site audits and evaluate risks proactively
• Ensure compliance with local safety codes and technical benchmarks

📋 Selection Criteria

🎓 Qualifications

• Bachelor’s or Diploma in Electrical / Electronics / Telecommunications Engineering
• Valid UAE driving license

💼 Experience

• Minimum 10 years in ELV systems (security, safety, cabling), with 5+ in a leadership role
• Hands-on exposure to AMC/service delivery and client-facing operations

🧠 Skills & Competencies

• Strong leadership, communication, and client service focus
• Solid experience with MS Office and ELV diagnostic/planning software
• Project planning, resource scheduling, and performance tracking
• Troubleshooting mindset with analytical proficiency
• Ability to travel to multiple sites as required

📈 Key Performance Indicators (KPIs)