Senior Relationship Officer – Privilege Club

Discover Your Potential at ADCB

At ADCB, we celebrate your unique contributions and support your professional growth every step of the way. Join a forward-thinking bank that values diversity, inclusion, and innovation—where your voice matters and your ambition is rewarded.

About the Retail Banking Group

Our Retail Banking Group (RBG) is focused on helping individuals and micro-businesses achieve financial success by offering a full spectrum of conventional and Shari’ah-compliant banking solutions. The team is committed to delivering exceptional customer service and embracing digital innovation to redefine the banking experience.

Role Overview

As a Senior Relationship Officer – Privilege Club, you will be responsible for managing and growing a portfolio of high-value retail customers. Your consultative approach, product knowledge, and focus on relationship excellence will drive customer satisfaction, loyalty, and profitability.

Key Responsibilities

• Client Relationship Management: Build and manage long-term relationships with Privilege Club customers, offering expert advice and keeping their needs at the center of every interaction.
• Portfolio Growth: Proactively plan and execute strategies to deepen existing relationships and acquire new clients, with a focus on Wealth Products, including mortgages and investment offerings.
• Customer Engagement: Regularly meet with clients to understand their financial goals, ensure satisfaction, and present relevant solutions.
• Revenue & Profitability: Increase product penetration and wallet share while ensuring profitability targets and risk tolerances are met.
• Service Standards: Ensure every customer interaction reflects ADCB’s service excellence and brand promise, supporting a high Net Promoter Score (NPS).
• Compliance & Quality: Follow all bank policies, procedures, and standard operating guidelines to ensure consistency, compliance, and high-quality service delivery.
• Self-Management: Take ownership of your performance and development in alignment with ADCB’s people and performance standards.

Ideal Candidate Profile

• Experience: Minimum of 4 years in banking, with strong preference for Wealth Management or Privilege Banking experience.
• Education: Bachelor’s Degree in Finance, Commerce, or a related field.
• Expertise: Solid understanding of retail banking products and services, especially in wealth and mortgage solutions.
• Skills:
  • Excellent communication and interpersonal abilities
  • Strong leadership and team collaboration capabilities
  • Effective time management and organizational skills
  • Proficient in Microsoft Office and customer relationship tools

What We Offer

• Salary Range: AED 13,000 – 16,000/month, plus eligibility for performance-based variable pay.
• Comprehensive Benefits:
  • Premium medical insurance
  • Life and personal accident coverage
  • Paid annual leave and leave airfare
  • Preferential loan and finance rates
  • Exclusive employee discounts and offers
  • Children’s education assistance (applicable to certain grades)
• Flexible Work Options: Where applicable, we support remote and flexible working to promote a healthy work-life balance.
• Learning & Development: Gain access to world-class training programs, e-learning platforms, and career development initiatives designed to help you thrive.

Shape the Future of Banking with ADCB

Join a respected institution where values meet vision, and where your ambition helps shape the future of customer experience in the UAE banking sector.