Relationship Manager – SME Acquisition

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

Job Description

About the role

This role is focused on acquiring new SME clients and delivering customized banking solutions across Working Capital, Unsecured Loans, Merchant POS Loans, Asset-Backed Lending, and Trade Finance products. You will have a strong sales orientation, deep expertise in SME lending, and a passion for building long-term client relationships from the ground up. This role reports to Associate Vice President - SME Acquisition

Qualifications

What You’ll Be Doing

• Identify, prospect, and onboard new SME clients through direct sales, referrals, partnerships, and market outreach
• Understand client needs and offer tailored banking solutions including Working Capital Loans, Unsecured Loans, Merchant POS Lending, Supply Chain Finance, Asset-Backed Loans, and Commercial Loans
• Ensure compliance with the Staff Code of Conduct and bank procedures during client onboarding and deal execution
• Meet and exceed monthly and annual acquisition, sales, and fee targets
• Build and maintain a robust sales pipeline using CRM tools and lead-tracking systems
• Drive new relationship growth and revenue generation
• Deliver a seamless onboarding experience by coordinating with internal teams for credit processing, documentation, and account activation
• Conduct KYC and due diligence check in line with bank policies and regulatory standards
• Stay informed on market trends, competitor offerings, and SME sector dynamics
• Proactively identify opportunities to pitch RAKBANK’s value proposition to small and medium businesses
• Partner with Credit, Operations, Product, and Compliance teams to ensure high-quality service delivery
• Structure deals that align with both client needs and the bank’s risk appetite

What We’re Looking For

• Education: Bachelor's degree in finance, Business Administration, Economics, or related field.
• Experience: Strong background in lending product sales and new client acquisition
• Industry Exposure: Exposure to Banking or financial services, with a focus on relationship management, or assistant relationship manager or financial services sales

Skills

• Deep knowledge of SME lending products and banking solutions
• Strong credit assessment, financial analysis, and deal structuring capabilities
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Familiarity with banking systems and credit workflow platforms
• Solid understanding of credit risk, banking products, and regulatory requirements
• Excellent relationship-building, negotiation, and communication skills
• Effective interpersonal skills for internal and external coordination

Additional Information

What’s In It For You

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Inclusive and diverse workplace culture.
• Career development and fast-track growth opportunities.
• Mentorship from industry experts.