Patient Admin Executive

Responsibilities

• Greet patients, direct them to appropriate departments, and provide routine hospital information when necessary.
• Handle telephone inquiries from patients and relay messages to the respective doctor/nurse for callbacks.
• Manage appointments, including handling no-shows, rescheduling, and confirmations.
• Register new patients and update records for existing patients.
• Provide information on medical insurance coverage and collect payments/co-payments based on insurance eligibility.
• Offer claim forms to patients seeking reimbursement.
• Facilitate daily cash collection, credit card slips, and cheque deposits; ensure timely, accurate processing in line with finance protocols.
• Maintain working knowledge of the Hospital Information System, clinic schedules, appointment durations, doctors’ duty rosters, and booking procedures.
• Perform front desk duties including patient interaction, handling calls, cash transactions, and back-office tasks as assigned.
• Check and respond to emails daily in a timely manner.
• Ensure all operations align with hospital policies and procedures.
• Contribute to team efforts and maintain a clean, safe reception area by adhering to procedures and regulations.
• Participate in hospital training programs.
• Handle complaints professionally, respectfully, and in a timely manner, aiming for service improvement.
• Follow assigned duty schedules, including variable shifts as per department needs.
• Adhere to NMC regulations and hospital policies, especially regarding infection control, patient safety, and JCI standards.
• Support and participate in Continuous Quality Improvement and quality assurance initiatives.
• Exhibit effective interpersonal skills with staff, colleagues, and management.
• Maintain strict patient and staff confidentiality.
• Ensure high standards of data accuracy while complying with privacy regulations.
• Generate and process patient invoices for services rendered (consultations, treatments, diagnostics).
• Record all charges accurately in the patient’s account with correct service details, dates, and codes.
• Issue bills/invoices for outstanding balances (co-pays, deductibles, non-covered services).
• Provide patients with clear statements and assist them in understanding their charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Ensure all billing practices meet legal and insurance requirements.

Qualifications