EFS SPECIALIST – TRANSPORT (Emirati Talent Pool)

Job Purpose

The Employee Facilities & Transport Services department is responsible for providing fully integrated employee facilities, transport, and uniform services to all the eligible employees of EKFC and JVs ensuring service delivery that enhances employee experience with cost optimization.

The jobholder will support the EFS Manager to implement the EFTS strategy and ensure that the employee experience, process efficiency, contract management, SOP implementation, monitor KPIs, and digitalisation projects for transport and uniform services are achieved.

Key Accountabilities

1. Drive the strategy for transport and uniform services to enhance employee experience that will bring in a broad significance to the organization and support in change management.
2. Escalate ongoing challenges to the Manager - Employee Facilities & Transport Services Management pertaining to resource planning, performance & development, stakeholder & supplier non-conformances, and services delays to ensure service delivery levels are achieved and reoccurrences avoided.
3. Execute projects in collaboration with key stakeholders and the centralised Employee Facilities & Transport Services Coordinators to ensure process optimisation and recommend to management on any new initiatives related to opportunities/new improvements.
4. Implement and promote ongoing feedback mechanisms for employees on new services and facilities provided to ensure continuous improvement and enhancement of employee experience.
5. Collaborate and deliver with the team on departmental KPIs/targets for the relevant business functions to ensure business delivery and continuity.
6. Support the Manager in implementing periodic monitoring of supplier performance and KPIs for internal and external stakeholders based on the contractual terms to ensure SLA conformance in collaboration with centralized EFTS.
7. Manage the team’s performance on an ongoing basis to ensure high potential and low performance is appropriately addressed. Encourage positive working environment and enhance team performance of the relevant business units. Coach and mentor the teams in specific areas of service delivery to achieve operational excellence and business continuity.
8. Ensure that the relevant functions follow company safety and security policies and procedures; report unsafe work conditions to the EFS Manager; support in implementing corrective and preventive actions. Ensure completion of safety training and certifications for the relevant functions.

Job Context

• This role will be required to support the EFS Manager to implement the EFTS strategy and ensure that the services planned to enhance the employee experience are in place and implemented with the support of rest of the team. Though the role will support the HR Manger, it will only focus on managing the Transport and Uniform store Operations on the day of Operations for ease of operations and better management due to the complexities involved.

Qualification

• Bachelor’s degree or equivalent qualification

Experience & Knowledge

• Minimum 6 years’ experience in supporting of daily operations of large employee residential facilities, transport and uniform function leading a number of initiatives, service improvements and cost optimisation projects.
• Experience leading a number of operations efficiency initiatives and service improvements.

Skills

• Remain calm and professional. It is important to not get drawn into arguments or emotional outbursts.
• Be assertive and communicate clearly. The HR Specialist should be able to stand up for their own position and to explain the company's policies and procedures in a clear and concise manner.
• Be willing to compromise. The HR Specialist should be open to finding a solution that meets the needs of all stakeholders involved.
• Be empathetic and understanding. The HR Specialist should try to see things from the employee's or stakeholder's perspective and to understand their concerns.
• Ability to communicate effectively with all organisational levels. Clear, concise and influential written communication skills.
• Ability to develop highly effective working relationships by building credibility, respect and rapport with internal and external networks.
• Excellent negotiation, influencing and persuasion skills. Ability to effectively and creatively challenge people, situations and current thinking.
• Proven ability to secure and analyse a range of quantitative and qualitative information and use this in developing strategies, plans, policies and solutions that meet individual and organisational needs.
• Team player. Willingness to work in other areas of HR to manage peaks in the team’s workload and cover for colleagues as required.
• Strong leadership and team management skills to effectively manage and guide a team