Customer Relationship Officer (UAE National) | Dubai

Job Overview:

As Customer Relationship Officer - Priority Banking at Emirates NBD, your role is to provide consistently an excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

Key Responsibilities:

• To be accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as it affects the overall segment performance
• TTs requests, FDs Requests and Account Maintenance requests - to be validated and tracked in track BPM
• Account Opening – check for completeness of documentation and tracking in track soft
• Credit card application – Check for completeness of documents and form before sending the same to Cards Team
• Liaise with compliance and various other departments for following up and submission of documents or relevant matte
• Action and Review of CRM cases assigned to Priority Banking Centers
• Set and track sales account targets

Skills And Experience

• University Degree in Business or Finance
• 1-2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank
• Experience in Finacle, Fin One, MS Excel and MS office

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.