Customer Care Representative

The Customer Care Representative is an inbound contact-centre role based in Ras Al Khaimah. The position handles customer calls, answers questions about banking products and services, and helps resolve enquiries, requests and complaints. The representative must communicate clearly, record and route service requests accurately and protect customer information. The role also requires flexibility to work rotational shifts and weekends as part of contact-centre coverage. The stated benefits include a competitive salary, incentives linked to achieved KPIs, health insurance, career-development opportunities and employee benefits. The representative should remain courteous during difficult conversations and make sure that customer requests are documented and passed to the right team without unnecessary delay.

Key Responsibilities

• Answer incoming customer calls promptly and professionally.
• Provide clear and accurate information about banking products, services and routine account matters.
• Understand customer concerns and work to resolve enquiries, requests and complaints efficiently.
• Log service requests correctly and route them to the relevant internal department.
• Follow company procedures and maintain data privacy and information-security standards.
• Work with colleagues to maintain service quality and meet the expected customer experience standards.
• Participate in rotational shift and weekend schedules as required by the contact-centre operation.

Qualifications and Requirements

• Applicants must be UAE Nationals and hold a Family Book.
• A bachelor’s degree in any field is required.
• Excellent written and spoken English communication skills are required.

Skills and Competencies

• Strong problem-solving and customer-service ability.
• Ability to work under pressure and maintain a positive attitude.
• Willingness to learn and work rotational shifts and weekends.

Employment Details

Ras Al Khaimah, United Arab Emirates. UAE National applicants with a Family Book.