Associate – Customer Contact Services

Shape Your Future at ADCB

Embark on a journey where your unique contributions are celebrated, and your professional development is fully supported. At ADCB, we foster a diverse and inclusive community where every voice matters, and every role has a meaningful impact.

About the Group Business Services (GBS) Team

GBS is a team of highly skilled and dedicated professionals who are integral to ADCB’s continued growth and innovation. With a proven track record in operational excellence and risk management, GBS partners closely with business units across the bank to deliver outstanding service and customer-focused solutions. Together, we drive the digital evolution of UAE banking.

About the Role

As a Customer Engagement Executive, you will support ADCB’s customer outreach and sales efforts by engaging with clients via phone, delivering exceptional service, and helping meet defined sales and retention targets. You will play a key role in enhancing the bank's relationship with its customers while building your own career in financial services.

Key Responsibilities

• Customer Outreach & Sales
  Contact existing customers to promote relevant banking products and services with the goal of achieving monthly sales and retention targets.
• Policy & Procedure Compliance
  Adhere to all departmental guidelines, operating procedures, and regulatory requirements to ensure service consistency, accuracy, and quality.
• Customer Service Excellence
  Uphold ADCB’s Service Promise by delivering courteous, solution-oriented support in every internal and external customer interaction.
• Personal Accountability
  Take ownership of your performance and development, aligning with ADCB’s people management practices and contributing to the team’s overall success.

Who We’re Looking For

• Education: High School Diploma or equivalent
• Experience: No prior work experience required; training will be provided
• Skills:
  • Basic knowledge of MS Office tools (Word, Excel)
  • Good communication and interpersonal skills
  • Eagerness to learn, grow, and perform in a customer-centric environment
  • Ability to collaborate, build relationships, and maintain a positive team dynamic

Why Join ADCB?

• Comprehensive Onboarding & Training: Build confidence with structured learning and development programs tailored for early-career professionals.
• Career Growth Opportunities: Develop your skills and grow with the organization through clearly defined career paths.
• Supportive Work Environment: Join a team that values respect, collaboration, and continuous improvement.
• Inclusive Culture: Thrive in an organization that celebrates diversity and embraces new ideas.

Be Part of Something Bigger

At ADCB, you don’t just join a bank—you join a purpose-driven institution where careers are built, values are lived, and success is shared.