Head Teller – AlAin (UAE Nationals Only)

Job Purpose

As a Head Teller, you will oversee teller operations within the branch, supervise and train teller staff, ensure adherence to operational controls, and provide exceptional service to customers. You will validate and approve teller transactions within your delegated authority and handle escalated customer concerns. The role requires a high level of accuracy, leadership, and compliance awareness to ensure seamless day-to-day cash and transaction management.

Key Responsibilities

Teller Supervision & Leadership

• Supervise daily teller activities and ensure adherence to standard operating procedures and cash handling policies.
• Train, coach, and mentor tellers in customer service, compliance, and transactional processes.
• Authorize teller transactions within delegated authority and escalate issues as needed.

Operations & Cash Management

• Monitor teller cash drawers and vault levels to maintain sufficient funds while complying with security protocols.
• Perform regular reconciliations of cash balances and identify any discrepancies.
• Ensure compliance with internal controls, audit requirements, and regulatory guidelines.

Customer Service & Escalation Handling

• Address and resolve customer complaints or escalated issues efficiently and professionally.
• Ensure a consistently high standard of service delivery across all teller counters.

Compliance & Risk Management

• Conduct audits of teller transactions and cash balances to detect and mitigate risk.
• Stay updated with bank policies and UAE Central Bank regulations to ensure operational compliance.

Branch Support & Coordination

• Collaborate with the Branch Manager and other departments to achieve operational and service goals.
• Support branch opening and closing activities, including balancing reports and securing the premises.

Continuous Learning & Improvement

• Participate in training programs to stay current with banking systems, regulatory changes, and customer service strategies.
• Recommend process enhancements to improve teller performance and customer satisfaction.

Required Qualifications & Experience

• Bachelor’s degree in Finance, Business Administration, or related discipline (preferred).
• Minimum 2–3 years of banking or financial services experience, with at least 1–2 years in a teller supervisory role.
• Solid knowledge of banking operations, cash management, and risk practices.
• Proficient in Microsoft Office and core banking systems.

Key Skills

• Strong leadership and people management skills
• High attention to detail and accuracy
• Excellent customer service and problem-solving skills
• Effective communication and interpersonal abilities
• Ability to work under pressure and meet deadlines
• Fluent in English; Arabic proficiency is a strong advantage

What We Offer

• Competitive salary and market-leading incentives
• Generous annual leave and comprehensive private healthcare
• Preferential banking facilities for employees
• World-class Learning & Development platform
• Career advancement opportunities within a leading regional bank