Processing Associate (Emirati Talent)

The Processing Associate supports retail account services across Emirates NBD, Emirates Islamic and Liv entities. The team handles financial and non-financial account maintenance and works to meet agreed service levels while following bank regulations and internal policies. Activities include account opening, fixed-deposit opening and maintenance, know-your-customer document updates, account conversions and account closures. The role requires accurate processing and careful handling of customer records. The team’s work supports several banking brands and a wide range of account-service requests. The associate should maintain a clear record of each completed action, identify missing information before processing and seek clarification when instructions or documents do not meet the required standard.

Key Responsibilities

• Process account-opening requests and check that the required customer information and documents are complete.
• Handle fixed-deposit opening and maintenance activities in accordance with the relevant procedures.
• Update know-your-customer documents and maintain accurate customer account records.
• Process account conversions, maintenance requests and account closures within agreed service timelines.
• Complete financial and non-financial account service activities for the supported banking entities.
• Follow internal controls, regulatory requirements and service-level agreements when processing each request.
• Coordinate with relevant teams to clarify incomplete instructions and resolve processing exceptions.

Qualifications and Requirements

• The opportunity is designated for Emirati talent.
• No specific academic qualification or minimum experience period is stated.
• Candidates should be comfortable with process-driven work and accurate handling of account documentation.

Skills and Competencies

• Attention to detail and data accuracy.
• Ability to follow checklists, procedures and service timelines.
• Confidentiality, organisation and clear team communication.

Employment Details

Dubai, United Arab Emirates. Emirati talent opportunity.