Guest Relations Officer


Job Description

Job Title

  • Guest Relations Officer

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work.
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
  • Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated.
  • To present the outlets and describe the hotel services to the guest and to promote the internal activities and events.
  • Promote Accor Loyalty program to guests.
  • To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
  • Ensure that the privacy of the guests and the confidentiality of the information is respected.
  • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Maintain close contact with Airport Concierge for new arrivals and departures.
  • Maintain and update guest history profiles through the Opera guest profile system
  • Well aware of all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.
  • Handle guest complaints and refer them as necessary, follow up on corrective action
  • Prepare requisitions for amenities on a timely basis
  • Give courtesy calls and complete the daily call log as per established guidelines

Your experience and skills include:

  • Flexibility to respond to a range of different work situations.
  • Must have the ability to multi task.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure.

Your team and working environment:
A wonderful new hotel just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow’s hospitality.
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