Customer Service Associate – Emiratization – NowNow

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

noon’s mission: Ring every doorbell, every day.

About NowNow

NowNow is a fast-growing on-demand marketplace that connects customers in the UAE and KSA with a wide range of grocery and everyday essentials, delivered quickly and conveniently. With a strong focus on speed, reliability, and customer satisfaction, we partner with local stores to provide a seamless shopping experience. Join us in shaping the future of eCommerce and revolutionizing how people access their daily needs.

What you'll do:

Team NowNow has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

● Maintain a positive, empathetic and professional attitude toward customers and merchants at all times.

● Respond promptly to customers and merchants inquiries.

● Communicate with customers and merchants through various channels.

● Acknowledge and resolve customers and merchants complaints.

● Demonstrate an understanding of our products inside and out so that you can answer questions.

● Process orders, forms, applications, and requests.

● Maintain records of customers and merchants interactions, transactions, comments and complaints.

● Communicate, coordinate, and support other colleagues/departments as per management decision.

● Adhere/execute all tasks/requests instructed by reporting managers.

● Ensure customer satisfaction and provide professional customer and merchant support.

● Follow communication procedures, guidelines and policies

● Follow the organization's SOPs and ensure to achieve all related KPIs & SLAs.

● Attend all required customer service-related meetings

What you’ll need:

Experience in the on-demand services or ecommerce industry is preferred

Proficiency in Excel is mandatory

Strong problem solving, communication and teams skills

Excellent problem-solving capabilities

Entrepreneurial and go getter spirit

Ability to work in a fast-paced environment

Who will excel?

We’re looking for people with high standards, who understand that hard work matters.

You need to be relentlessly resourceful and operate with a deep bias for action.

We need people with the courage to be fiercely original.

noon is not for everyone; readiness to adapt, pivot, and learn is essential.