Technical Manager – L0 / L1 Management

The Technical Manager - L0 / L1 Management role at du is based in Dubai, United Arab Emirates and supports the delivery of business goals through specialist expertise, sound judgment and effective collaboration. The successful candidate will bring relevant experience, a practical approach to problem-solving and the ability to work with colleagues and stakeholders across functions. This position requires ownership of assigned work, clear communication and a focus on measurable outcomes.

Key Responsibilities

• Oversee first-line operational support, incident triage and prioritization for digital and telecommunications services. Coordinate initial troubleshooting, ensure issues are assigned appropriately, and monitor service-level agreements, mean time to resolution and other operational KPIs. Produce dashboards and reports that highlight trends, service risks and improvement opportunities.
• Coordinate vendors and internal technical teams during incident resolution, upgrades, fixes and planned changes. Maintain clear escalation paths, support root-cause investigations and recommend process or feature improvements. Apply service-management practices and collaborate across BSS, digital, API and cloud-related environments to improve operational reliability and reporting quality.
• Maintain accurate documentation, provide timely updates and use relevant data to monitor progress, highlight risks and recommend improvements.
• Collaborate with internal stakeholders and external partners as appropriate to resolve issues and deliver agreed objectives.

Requirements and Qualifications

• Relevant professional experience appropriate to the level of the role; the expected experience range is 5 Years.
• Bachelor Degree in IT or Telecommunications or an equivalent combination of education and relevant experience.
• For roles explicitly designated UAE National or UAEN only, applicants must meet the stated UAE-national eligibility requirement.
• Ability to manage priorities, maintain confidentiality where required and deliver accurate work in a changing environment.

Skills and Competencies

Relevant skills include incident management, ITIL, BSS, SLA, KPI reporting, vendor management, cloud, APIs. The candidate should demonstrate analytical thinking, attention to detail, sound organization, professional communication, teamwork and a proactive approach to continuous improvement.

Employment Details

• Employment type: Full-time.
• Location: Dubai, United Arab Emirates.
• Compensation and benefits: To be discussed during the recruitment process and based on the role and candidate's experience.

Application

Submit your application through the external application link provided for this vacancy. Ensure your CV highlights relevant experience, qualifications and role-specific achievements.