Team Leader – Sports

The Team Leader - Sports supports store sales performance by developing the sales team and maintaining strong operational, commercial, and customer-service standards. The position combines floor leadership with daily retail controls, helping the store achieve its sales objectives while delivering a consistent branded shopping experience.

Key Responsibilities

• Support the delivery of annual store sales targets and communicate priorities to the sales team.
• Help plan staff coverage and schedules so customers receive timely assistance throughout trading hours.
• Carry out store-operation checks and support compliance with standard operating procedures.
• Oversee after-sales activity, including repairs and returns, and coordinate with relevant internal teams.
• Resolve customer concerns professionally and build positive relationships with new and returning shoppers.
• Maintain visual-merchandising standards and check that pricing and promotions are accurate.
• Review sales reports, stock movement, invoices, cash handling, and inventory records; support loss prevention and store presentation.

Requirements and Qualifications

• Relevant retail experience with an understanding of customer service and day-to-day store operations.
• Ability to guide colleagues, organise work, and support achievement of sales targets.
• Comfort with stock checks, POS processes, returns, cash-handling rules, and basic reporting.
• Willingness to follow brand guidelines and work according to the store schedule.
• A specific academic qualification or minimum number of years was not stated in the role details.

Relevant Skills

• People support and coaching; customer handling and complaint resolution.
• Sales analysis, inventory control, visual merchandising, and POS administration.
• Organisation, clear communication, and attention to retail procedures.

Employment Details

This is a full-time opportunity based in Dubai, United Arab Emirates. The successful candidate should follow the procedures relevant to the position, keep required records accurate, and coordinate professionally with colleagues and supervisors. Salary and any additional contractual terms should be confirmed during recruitment; no salary figure is added here because a verified amount was not available.