Sales Supervisor

About the Role

Lead and manage a team of 10–15 outbound telemarketing agents focused on selling banking products to existing customers. Drive sales performance, ensure service excellence, and maintain compliance with policies and regulatory standards.

Key Responsibilities

• Achieve team and individual sales KPIs
• Coach, train, and motivate agents
• Handle escalations and ensure customer satisfaction
• Ensure compliance with internal policies and SLAs
• Conduct performance reviews and manage underperformance
• Collaborate with training teams to close skill gaps
• Foster team engagement and manage attrition

Requirements

• Bachelor’s degree in any field
• 2+ years of banking experience (Call Center/Sales)
• Strong leadership, coaching, and communication skills
• Knowledge of banking products and compliance standards