Telephone Operator

The Telephone Operator helps hotel guests, visitors and colleagues reach the right person or department quickly and courteously. The role manages calls through the switchboard, provides accurate information, handles wake-up requests and supports front-office communication. It also requires careful message handling, discretion with private information and prompt reporting of telephone-system issues so that communication remains reliable throughout daily hotel operations.

Key Responsibilities

• Answer incoming calls promptly and professionally, maintaining a warm and helpful tone.
• Route internal and external calls to the appropriate departments or extensions.
• Record and relay messages accurately and ensure they reach the intended recipient.
• Provide information about hotel services, facilities and local attractions when appropriate.
• Schedule and confirm wake-up calls and follow established procedures during emergencies.
• Maintain staff directories, report system faults and support front-office tasks when required.

Requirements and Qualifications

• Previous telephone-operator experience is requested.
• Excellent communication and telephone etiquette are important.
• Fluency in English is required; additional languages are an advantage.
• Candidates should have basic computer skills and familiarity with telephone systems.
• A professional manner, good organization and the ability to multitask are expected.

Skills and Competencies

• Switchboard operation
• Guest communication
• Accurate message handling
• Confidentiality and organization

Employment Details

Full-time position in Dubai. Listed benefits include accommodation and transportation, duty meals, medical insurance, annual leave and a biennial flight ticket under company policy. The monthly base salary is AED 1,900, plus average service charge and benefits.

The role requires consistent attention to service standards, reliable follow-through and a willingness to coordinate with colleagues when priorities change. The successful candidate should communicate clearly, maintain an organized work area, follow relevant safety and operating procedures and contribute to a respectful working environment. Flexibility and a practical approach to resolving day-to-day issues will help the team deliver a dependable experience for guests and coworkers.