Roles in Front Office

These front office opportunities support the guest journey across hotel reception and related guest-facing services. The team helps provide a smooth arrival and departure, responds to questions, shares accurate information and coordinates requests with other hotel departments. The overall aim is to make every interaction feel professional, personal and well organised.

Key Responsibilities

• Welcome guests and respond to requests with courtesy, accurate information and a genuine willingness to assist.
• Support daily front office operations in line with procedures, service expectations and the needs of the property.
• Coordinate with relevant departments to ensure guest requests are passed on, actioned and followed through promptly.
• Identify concerns early, communicate clearly and help resolve service issues before they affect the wider stay.
• Maintain professional rapport with guests and colleagues throughout busy arrival, departure and service periods.
• Keep front office information and operational activities accurate, organised and aligned with the team’s standards.
• Contribute to a cooperative working environment by communicating proactively and supporting colleagues when required.

Requirements and Skills

• A genuine hospitality mindset and strong interpersonal skills.
• A high school diploma is required; further study in Hotel Management or a related area is preferred.
• One to three years of relevant experience in a five-star hotel or comparable guest-service environment.
• Experience in guest services, reception, duty management, telephone operations or a similar front office role is useful.
• Good communication, flexibility, attention to detail and a practical approach to service recovery.

Qualifications

High School Diploma required; Hotel Management or related college degree preferred. Candidates should also demonstrate the role-related skills listed above and be able to collaborate effectively with colleagues and other stakeholders.

Employment Details

This is a full-time opportunity with Emaar Hospitality Group. The listed location is Dubai, United Arab Emirates. Daily priorities will depend on operational requirements, team coordination and the standards relevant to the role.

Applicants should be comfortable working as part of a guest-focused team and adapting their approach to different requests while maintaining consistent service standards.