Front Office Ambassador|Front Office (RAJ -SR)

This front office opportunity focuses on creating a welcoming, smooth and memorable guest journey. The ambassador represents the hotel throughout the stay, supports front office operations, and helps guests feel informed and cared for from arrival through departure. Consistent service, clear communication and attention to detail are central to the role. This guest-facing role is associated with Emaar’s front office function. The Front Office Ambassador supports the front office function and helps maintain consistent guest-facing service standards.

Key Responsibilities

• Carry out assigned front office tasks according to operational procedures, guest service standards and brand expectations.
• Welcome guests professionally and help make check-in, stay-related requests and departure as smooth as possible.
• Listen carefully to guest concerns, take prompt action where possible and support appropriate service recovery.
• Coordinate proactively with other ambassadors and hotel teams so guest needs are communicated and followed through.
• Maintain a calm, respectful service style when responding to questions, requests or unexpected situations.
• Pay attention to details that influence the guest experience, including the accuracy of information and timely assistance.
• Support the wider front office team in maintaining a consistent standard of hospitality throughout each shift.

Requirements and Skills

• A genuine service personality, emotional awareness and a helpful approach to guest care.
• A high school diploma; a college degree in Hotel Management or a related field is preferred.
• Approximately one to three years of relevant experience in a five-star hospitality environment.
• Experience in guest services, front office supervision, duty management, telephone operations or doorman duties is relevant.
• Clear communication, teamwork, flexibility and the ability to remain professional during busy periods.

Qualifications

High School Diploma; Hotel Management or related college degree preferred. Candidates should also demonstrate the role-related skills listed above and be able to collaborate effectively with colleagues and other stakeholders.

Employment Details

This is a full-time opportunity with Emaar. The listed location is United Arab Emirates. Daily priorities will depend on operational requirements, team coordination and the standards relevant to the role.

The opportunity suits someone who takes ownership of guest requests, communicates naturally with colleagues and understands that dependable service is built through small, thoughtful actions.