Personal Shopping Assistant – Maison

Ounass is seeking a Personal Shopping Assistant to support the daily customer experience and operational activities at Ounass Maison. The role helps create a smooth luxury journey for in-store and digitally assigned clients, Personal Shoppers and brand partners, combining appointment administration, client assistance and back-of-house coordination.

Key Responsibilities

• Schedule in-store personal shopping appointments and coordinate rooms, product transfers and refreshments.
• Respond to telephone enquiries about orders, appointments and customer requests.
• Assist Personal Shoppers before and during styling appointments and client visits.
• Build positive relationships with Very Important Clients and walk-in customers.
• Communicate with clients by phone, chat or email and follow up on requests.
• Support exchanges, returns, cancellations and service cases by coordinating with relevant internal departments.

Requirements

• Have strong customer service skills and an interest in luxury retail experiences.
• Be organised and able to coordinate bookings, product readiness and several requests at once.
• Communicate clearly, maintain discretion and handle customer information appropriately.
• Work as part of a team and respond calmly to changing appointment or service needs.

Qualifications and Skills

The available role details do not set a fixed degree or minimum experience requirement. Practical customer service, retail administration or appointment-coordination experience can support an application. Applicants should highlight relevant examples, training and practical skills.

Work Environment

The position combines front-of-house hospitality with accurate back-office support. A polished manner, reliability and careful preparation help ensure that clients and Personal Shoppers receive consistent assistance. Reliability, clear communication and follow-through support success.

Employment Details

This is a full-time position based in Dubai, United Arab Emirates, with Ounass. Salary, benefits, working hours and start date should be confirmed with the employer. Applicants should highlight relevant experience, skills and any stated eligibility conditions.