Head of Medical Tourism

The Head of Medical Tourism leads the strategy and day-to-day development of international patient services. The role aims to strengthen the organisation’s reach in overseas markets, create reliable referral partnerships and provide a smooth patient journey from initial enquiry through treatment coordination and follow-up.

Key Responsibilities

• Develop and deliver a medical-tourism strategy aligned with growth objectives, target markets and service capabilities.
• Build relationships with international healthcare providers, insurers, embassies, government bodies and medical-tourism facilitators.
• Oversee the international patient journey, coordinating enquiries, appointments, clinical access, logistics and service feedback.
• Work with clinical, operations and marketing teams to promote services and improve the international patient experience.
• Research market trends and competitor activity, identifying opportunities to expand the organisation’s global presence.
• Manage budgets, business plans, performance indicators and periodic reporting for senior management.
• Lead, mentor and develop the medical-tourism team, ensuring regulatory compliance and service consistency.

Requirements and Qualifications

• A relevant bachelor’s degree in healthcare, hospital management, business, marketing or a related discipline is required.
• Five to eight years of progressive experience in medical tourism, international patient services or healthcare business/operations management is listed.
• A proven record of developing or growing medical-tourism services is expected.
• Understanding of international patient management, healthcare marketing and revenue development is important.
• Experience in the Abu Dhabi healthcare sector is highly desirable.

Skills and Professional Expectations

• Strategic leadership and commercial judgement.
• Strong negotiation and relationship-management skills across different markets.
• Ability to manage budgets, service metrics and team performance.
• Excellent communication with patients, partners and senior stakeholders.

The successful candidate should maintain accurate records, communicate clearly and follow relevant safety, confidentiality, quality and professional standards. Teamwork, sound judgement and timely escalation of concerns are important.

Employment Details

This is a full-time opportunity based in Abu Dhabi, United Arab Emirates. Use the application link in this listing to submit your interest. Shift, roster, on-call or site duties depend on the role.