Head Hostess

Kitopi is looking for a Head Hostess to lead the welcome experience and coordinate the host team in a busy restaurant environment. The position combines guest-facing service with reservation control, floor coordination and team guidance. The Head Hostess ensures arrivals are handled smoothly, tables are allocated thoughtfully and the front-of-house team presents a consistently polished first impression.

Key Responsibilities

• Greet guests warmly, manage seating arrangements and help ensure guests are seated promptly and comfortably.
• Oversee reservations, walk-ins, waiting lists and table allocation using booking systems such as OpenTable, Resy or SevenRooms where applicable.
• Maintain an accurate floor plan, monitor table turnover and balance seating to support efficient service and fair server workloads.
• Respond to guest concerns courteously and resolve issues within the role's authority, involving management where needed.
• Supervise, coordinate and support the host/hostess team, assigning tasks and monitoring front-of-house readiness.
• Train new colleagues on greeting standards, guest communication, booking procedures and service expectations.
• Communicate with servers, bartenders and management to manage guest flow and special seating requests.
• Explain menu items confidently and support appropriate upselling when speaking with guests.

Requirements and Qualifications

• At least two years of relevant experience in a restaurant or hospitality role.
• Fluent English communication; Russian or another European language is a strong advantage.
• High school diploma or equivalent.
• Professional appearance, a warm manner and strong interpersonal skills.
• Familiarity with Microsoft Excel and Word, time management and team leadership.

Skills and Work Approach

The successful candidate is proactive, well organised and confident making seating decisions in a fast-moving service period. They should be able to coach others respectfully, communicate updates clearly and preserve a friendly atmosphere even when the restaurant is full. Accuracy with reservations and a focus on the overall guest experience are central to the role.