Customer Service Roles

Customer service opportunities support passengers before, during and after travel. Depending on the placement, duties may be based at the airport, in a contact centre, in a lounge or in a customer assistance team. Roles help ensure enquiries are resolved accurately and travellers receive professional, welcoming support.

Key Responsibilities

• Assist passengers with check-in, boarding, arrivals, baggage, lounge access and travel-related questions.
• Provide additional support to families, unaccompanied minors and customers requiring assistance.
• Respond to customer enquiries and sales opportunities through phone or other service channels.
• Use company systems to record information, verify details and resolve issues within policy.
• Coordinate with airport and operational teams to deliver a smooth customer journey.

Requirements and Qualifications

• High-school education or A-level equivalent.
• Fluent spoken and written English; further languages are an advantage, and may be required for specific contact-centre roles.
• Customer service, hospitality, retail or sales experience is useful where relevant to the vacancy.
• Availability to work shifts and meet any uniform or customer-facing requirements.

Skills

• Empathy, patience and confident communication.
• Problem-solving and the ability to stay composed when busy.
• Accurate computer use and familiarity with office applications.
• Teamwork, cultural awareness and attention to passenger needs.

Employment Details

Airport and contact-centre assignments may have different schedules and language requirements. Travel-related benefits may apply under company policy. The role is based in Dubai, United Arab Emirates unless the recruitment team specifies another location. Salary, working hours, benefits and reporting arrangements depend on the employment terms for this vacancy and are not assumed here. Candidates should confirm any required licences, education, experience, language, nationality, medical fitness, shift availability or screening conditions before applying. Successful candidates should work collaboratively, follow documented standards, protect confidential information and raise safety, compliance or service concerns promptly. Responsibilities may evolve with operational demand and the needs of the assigned team.