IT Operations & Support Engineer – Global Field Support.

This technology role supports reliable digital services, systems and platforms used across the organisation. Depending on its focus, work may involve infrastructure, software delivery, cloud/container environments, end-user support, incident management or technical enablement, with careful attention to security and service continuity. The team relies on consistent procedures, constructive collaboration and accurate information to meet service, quality and performance expectations.

Key Responsibilities

• Investigate technical issues and resolve or escalate them through agreed support processes.
• Maintain system documentation, technical records and change information.
• Collaborate with engineers, service teams and business stakeholders on improvements.
• Monitor performance, reliability and recurring problems, recommending corrective actions.
• Follow access controls, information security, release and service-management standards.
• Share useful observations with the supervisor and contribute to practical improvements in the assigned work area.

Requirements and Qualifications

• Relevant qualification or practical experience in IT, computer science, engineering or a related area.
• Experience with the tools, platforms or service processes appropriate to the role.
• Understanding of troubleshooting, documentation and secure operational practices.
• Role-specific certifications or experience may be required for senior or specialist duties.
• Applicants should be able to demonstrate relevant experience, transferable skills or a clear ability to learn the duties.

Skills

• Analytical troubleshooting and logical reasoning.
• Clear communication and customer-focused service.
• Careful change control and technical documentation.
• Collaboration, prioritisation and continuous learning.

Employment Details

The role is based in Dubai, United Arab Emirates unless the recruitment team specifies another location. Salary, working hours, benefits and reporting arrangements depend on the employment terms for this vacancy and are not assumed here. Candidates should confirm any required licences, education, experience, language, nationality, medical fitness, shift availability or screening conditions before applying. Successful candidates should work collaboratively, follow documented standards, protect confidential information and raise safety, compliance or service concerns promptly. Responsibilities may evolve with operational demand and the needs of the assigned team.