IT Help Desk Engineer – POS & End-User Support

Job Summary:

We are seeking a skilled and proactive IT Help Desk Engineer with 4–5 years of experience in POS installation and end-user support. The ideal candidate will be responsible for ensuring the readiness and functionality of cashier POS terminals, laptops, and desktops across Retail Stores and Head office. A valid UAE driving license and access to a personal vehicle are mandatory for this role.

Key Responsibilities:
• Install, configure, and maintain POS terminals at cashier stations across retail outlets.
• Provide Level 1 and Level 2 help desk support for desktops, laptops, printers and POS systems.
• Troubleshoot hardware and software issues related to end-user devices and peripherals.
• Ensure timely resolution of IT support tickets and maintain documentation of incidents.
• Coordinate with vendors and internal teams for hardware replacements and upgrades.
• Perform routine checks to ensure device readiness and compliance with IT standards.
• Support IT asset management and inventory tracking.
• Travel to various store locations across the UAE as required.

Requirements

Required Qualifications & Skills:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4-5 years of hands-on experience in IT support and POS system installation.
• Strong knowledge of Windows OS, networking basics, and endpoint security.
• Familiarity with retail IT environments and cashier terminal configurations.
• Excellent troubleshooting and communication skills.
• Ability to work independently and manage multiple priorities.
• Valid UAE driving license and personal car – mandatory.