Rooms Controller Supervisor

Shangri-La Dubai 

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As a Rooms Controller Supervisor, we rely on you to:

• Have full knowledge of the Front Office operational systems
• Ensure the Rooms inventory is always updated by checking and maintaining house status reports
• Prepare keys and welcome folders
• Coordinate with In-Room Dining/Amenity Centre for delivery of guest amenities
• Review next day’s arrival and block rooms for any special requests, early arrivals, and groups
• Coordinate with Housekeeping on the turnover of rooms to ensure availability of vacant clean rooms upon guests’ arrival
• Note, collect, and action all guests’ preferences

We are looking for someone who:

• Has proven work experience within Front Office in a luxury hotel or a 5* hotel environment
• Is proficient in Opera, Microsoft Office Suite and fully understands room operations
• Communicates with fluency in English (and local language)
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills, solid written and verbal communication skills
• Enjoys interacting with people