Patient Care Coach

The Patient educator provides compassionate and empathetic guidance to help patients to manage the impact of their condition and to receive their treatment effectively. The educator is a qualified healthcare professional who complements the education and care provided by the patient’s own healthcare team. The role involves regular patient contact, in person and by telephone, and is responsible for building rapport and helping to address their patients’ personal challenges and needs. Facilitate successful communication between patients, physicians and third-party payers that leads to shared motivation to achieve treatment goals. Ensure continuous patient education, motivation, consultation and follow up.

Key Role Accountabilities:

• Introduce the support program to physicians and explain value to patients and physicians
• Maintain regular visits to physicians for referrals and updates
• Provide patients with education on their condition, medication, self-management practices
• Ensure patient’s understanding of condition, medication and when to seek help
• Support patients with their pain points to ensure a seamless patient journey
• Perform administrative duties such as collecting patient and physician consents to initiate services
• Timely reporting of updates to physicians regarding their patients
• Maintain accurate and complete patient records
• Meet or connect with patient regularly, as agreed by both parties, for ongoing education and support
• Ensure patients data privacy is 100% protected and confidential information is not disclosed under any circumstances.
• Manage and report any potential adverse events, product quality issues or other perceived safety risks according to defined program procedures.
• Create and submit reports as needed
• Train other healthcare professionals Requirements:

Education:

• Bachelor’s degree in health professions (Pharmacist, health education or equivalent medical science).

Experience:

• Minimum 2 years of experience as an educator (Arabic & English).
• Driving License is a Must. Skills & Qualifications:
• Excellent written and oral communication skills (Arabic & English).
• Excellent interpersonal relationship and team function skills.
• Working knowledge of audio/visual equipment and computers.
• Creative patient advocate mindset who can maximize level of care provided.
• Mobility within the assigned territory