OPD Manager – Al Rahba Hospital

The OPD Manager is responsible for overseeing the daily operations of the Outpatient Department to ensure delivery of high-quality, patient-centered care. This role involves managing clinic schedules, staff coordination, and patient flow while maintaining compliance with DOH, SEHA, and hospital policies. The OPD Manager plays a key leadership role in quality improvement initiatives, performance monitoring, and enhancing patient experience across outpatient services.

Key Responsibilities

• Oversee day-to-day operations of the OPD to ensure smooth workflow and patient satisfaction.
• Manage clinic schedules, physician rosters, and overall patient throughput to optimize service delivery.
• Ensure compliance with Department of Health (DOH), SEHA, and internal hospital policies and procedures.
• Monitor, analyze, and report on key performance indicators (KPIs) such as:
  • Patient wait times
  • Patient satisfaction scores
  • Service volume and turnaround times
• Collaborate with nursing, clinical, and administrative teams to resolve operational issues and improve interdepartmental coordination.
• Lead and participate in quality improvement projects aimed at enhancing care delivery and operational efficiency.
• Supervise, evaluate, and support OPD staff including administrative personnel and clinical coordinators.
• Implement best practices in patient safety, regulatory compliance, and workflow optimization.

Qualifications

• Minimum Bachelor’s Degree in one of the following:
  • Medicine
  • Nursing
  • Allied Health Profession

• Project Management Certification, Lean Six Sigma, or
• Leadership and Management Training Courses

Skills and Competencies

• Strong leadership and team management skills
• In-depth knowledge of healthcare regulations (DOH, SEHA, and Daman)
• Proven experience in patient safety standards, clinical governance, and accreditation compliance
• Ability to analyze performance data to identify and drive improvements
• Exceptional communication, problem-solving, and organizational skills
• Proficiency in Microsoft Office and familiarity with Electronic Medical Record (EMR) systems