Front Office Training Manager

The Front Office Training Manager helps build the capabilities of teams responsible for reception, registration and other front-office interactions. The role identifies learning needs, creates and delivers training, reinforces service standards and helps employees provide consistent, respectful and efficient support to patients and visitors.

Key Responsibilities

• Assess the training needs of front-office staff and design learning plans that address role requirements and service gaps.
• Deliver onboarding and refresher training on front-office workflows, customer interactions, communication and relevant systems.
• Develop practical training materials, job aids, checklists and learning activities suited to daily operations.
• Coach employees and supervisors on professional conduct, clear communication, service recovery and consistent process use.
• Evaluate training effectiveness through observation, feedback, assessments and operational performance indicators.
• Work with front-office leadership to identify recurring issues and adapt training to changing business needs.
• Support consistent adherence to departmental policies, patient privacy requirements and service-quality standards.
• Maintain training records, attendance information, competency results and follow-up actions.
• Coordinate with other departments to support a smooth patient journey and effective resolution of front-office concerns.

Requirements and Skills

• Relevant experience in training, front-office operations or customer-service development.
• Experience preparing and delivering structured learning sessions and coaching employees.
• Strong presentation, organization, communication and stakeholder-management skills.
• Ability to assess learning outcomes and connect training actions to service improvements.
• Relevant education or equivalent professional experience in training, hospitality, healthcare administration or a related area.

Professional Expectations

The role requires sound judgement, dependable follow-through and clear communication with the relevant team. Candidates should be prepared to keep records accurate, protect confidential information and follow the employer’s documented policies and applicable local requirements.

Employment Details

• Company: American Hospital Dubai
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time