Hotel Cleanliness Expert

The Guest Environment Expert plays a vital role in creating memorable and welcoming experiences for hotel guests by ensuring the cleanliness and presentation of guest rooms and public areas. More than just maintaining a tidy environment, this role contributes to the overall guest experience through attention to detail, responsiveness to guest needs, and pride in providing a consistently high standard of service.

This role is hands-on and dynamic, requiring physical movement, strong attention to detail, and a proactive approach to housekeeping duties.

Key Responsibilities

• Perform a variety of housekeeping duties including cleaning guest rooms, restrooms, corridors, lobbies, and public areas.
• Deliver guest requests promptly and professionally (e.g., additional towels, linens, amenities).
• Stock and organize housekeeping carts and closets to ensure efficient service.
• Monitor and maintain cleanliness standards throughout the property.
• Remove trash, replace linens, make beds, replenish supplies, and report any maintenance issues.
• Ensure all areas meet established cleanliness, sanitation, and presentation standards.
• Handle guest interactions with warmth and professionalism, responding to their needs and concerns effectively.
• Use cleaning chemicals and equipment safely and according to guidelines.
• Report lost and found items and maintain guest confidentiality.
• Perform other reasonable job duties as requested by supervisors.

Workplace and Physical Requirements

• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Engage in bending, kneeling, and reaching overhead as part of regular cleaning duties.
• Must be comfortable working in a physically active, fast-paced environment.

Success Factors

• Follow all company safety, security, and housekeeping procedures.
• Maintain a professional appearance and uphold grooming and uniform standards.
• Communicate clearly and respectfully with team members and guests.
• Adhere to confidentiality and protect guest and company information.
• Demonstrate a strong commitment to quality and a passion for delivering exceptional guest service.