Storage & Backup Engineer

Job Title

Storage & Backup Engineer

Business

Job Purpose

Storage and Backup Engineer will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified Storage and Backup engineers will have a background in IT, computer systems engineering, Storage Tiering and Data Protection engineering and analysis.
 

Principal Accountabilities

Strategy/Governance 
•Ensure the timely provision of data and reports to “Storage & Backup Team Lead”, recommend Storage and Backup operational improvements to support planning, vision and decision making to have continuous improvement of IT infrastructure services.
•Responsible for coordinating the construction, maintenance, and expansion of an organization's Storage and Data Protection systems.
•Collaborate with IT Infrastructure staff to ensure smooth and reliable operations of software and systems for fulfilling business objectives and processes. 
Operational 
•To gather requirements to facilitate proper designs, return customer infrastructure to service, identify, test, and select new technologies, adjust/maintain standards of existing technologies and products, maintain storage & Backup related technologies, and assist with requirements gathering for proper design/installations.
•Primary responsibilities include both Internal and Customer facing storage & Backup infrastructure which includes, but is not limited to, technologies from HP (MSA, EVA, and XP Series), EMC (Clariion, Atmos, and Symmetrix/VMAX Series), 3Par (F, S, and T Series), NetApp NAS/SAN, Equallogic iSCSI, Cisco/Brocade/McData Fiber Switches, also backup and data protection solutions like CommVault, Tivoli Storage Manager TSM, HP Data Protect, VEAM.
•Must be able to understand, follow and repeat documented procedures related to various maintenance activities. 
•Certain maintenance activities will require this role to be available after-hours. 
•To interface with front-end Engineers on level 3 issues, keep apprised of patches, latest technologies, and upcoming infrastructure installations.
•Provide Capacity, Configuration, Performance and Availability management services for all storage and Data Protection related technologies/infrastructure. 
• Work Storage & Backup related customer consultations as required.
•Respond to, and update on projects or tickets assigned through internal systems with complete notes, milestones, and estimated time of completion. 
•Create knowledge base articles that can be used by tier one support engineers in response to routine incidents. 
•Engineer and maintain storage & Backup environment characteristics, including: physical array characteristics, logical disk layout, standard configurations, storage network and implement and maintain the company Backup and Data Protection Policy,
•Serve as third tier escalation for incidents or problems in customer environments that could be related to the storage and Data Backup environment. 
•Manage advanced data protection functions such as replication, cloning and snapshots as required by the customer. 
•Establish and periodically monitor billing exports.

Additional Principal Accountabilities

•Analyze capacity and performance for all storage infrastructure to ensure availability growth and readiness for new customers. 
•Install, configure, test and maintain operating systems, application software and system management tools
•Proactively ensure the highest levels of Storage and Data Backup availability
•Monitor and test Storage and Backup systems performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
•Maintain security, backup, and redundancy strategies
•Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
•Participate in the design of information and operational support systems
•Provide 2nd and 3rd level support
 Liaise with vendors and other IT personnel for problem resolution related to Storage and Backup domain.
•Oversee the development and installation of new hardware and software
•Provide technical direction to IT support staff
•Ensure constant availability of technical resources
•Design and implement security systems and redundant backups to maintain data safety
•Write custom scripts to reduce the need for human intervention

Experience

•Degree: Minimum Bachelor’s degree in Computer Science, Engineering or Business field or equivalent
•Required professional certifications: Industry certification in IT infrastructure (e.g. AWS, CompTIA, DCDC, MCSE, etc) and project management (e.g. PRINCE II, PMP, etc)
•Preferred professional certifications: ITIL v4
•Solid understanding of Systems and Systems security concept and requirements
•Knowledge of Symantec NetBackup, Commvault Simpana and similar backup technologies
•Knowledge of Enterprise storage systems from EMC, NetApp, NDS and similar systems
•Experience with Enterprise data protection and disaster recover solution, and understand Enterprise application data management requirements