Engineer – Total Facilities Management

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 60,000+ employees!

We are currently recruiting for an Engineer - Facilities Management to join our Total Facilities Management team in Dubai.

Scope

To assist and support the Facilities Manager/clients in managing day to day operational management for all FM services ensuring that Facility is fully maintained, functional and safe to use for building users. This includes overseeing maintenance activities, coordination with vendors and contractors, housekeeping and soft services ensuring compliance with relevant safety guidelines and implementation of facility projects.

Financial

• Assist to Prepare a monthly report with operational data to support the review of the operational performance of the contract in question.
• Ensure FM services are delivered as per sold solution manpower resources only.
• Identify and record continuous improvement initiatives - process improvement or cost savings.
• Manage the project service delivery performance and ensure the SLA/KPI’s are complying.
• Add value to the client’s business by either presenting with initiatives that drive down costs or complementing their objectives by proposing initiatives in line with their business goals.
• Delivery of FM services in line with agreed contractual SLA/KPI’s to ensure no penalties and deduction.

Customer

• Work with the team Supervisors/team leaders to devise and conduct any induction and continuation training required for new staff – the training package should be produced before any new staff take on their responsibilities. All training that is carried out is to be recorded in staff personnel files.
• Ensure that all service level agreements within the contract scope of works are maintained – these should be monitored monthly using the client evaluation forms, and any problems or issues should be resolved and escalated to line manager seeking support on resolution and closure.
• Procurement of materials/services/projects to be done in close coordination with procurement team, procurement policies to be strictly followed.
• Management of Specialist Services contractors/vendors within TG scope or as managing agent.
• Ensure that all contract staff sickness, absence, and holidays are reported thus always adhering to all company policies and procedures.
• Liaise with the clients and customers on a regular basis to ensure that the highest standards are achieved and maintained to exceed customer expectations.
• Develop excellent working relationships with the client at equivalent level and hold regular client meetings to ensure the smooth running of the contract.
• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service.

Process

• Managing the Contract Service Delivery as per best industry practices, international FM standards and compliance to local statutory guidelines.
• Order project equipment and machinery.
• Contract staff induction and continuous training on best industry practices and established SOP’s.
• Arrange and control local order purchases.
• Monthly review of the account should be carried out with the Line Manager.
• Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually.
• Responsible for the preparation of the monthly staff meetings and for the daily/weekly briefings of site teams.
• Ensuring timely raising of invoices in coordination with central Admin and Finance Teams.

Innovation

• Execute energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager.
• Introduction and Integration of latest technology as per the current market trends. Developing case studies and making business proposals with ROI models etc.

Selection Criteria

• Bachelor of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent.
• Certification preferred such as IOSH/NEBOSH and CFM.
• Minimum experience of 3 to 5 years on service delivery of structured contracts (Where standard SLA/KPI applicable).
• Knowledge of CAFM system and effective implementation of full modules
• Driving license is mandatory.
• Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills.
• Ability to handle adhoc and fit out projects.
• Strong communication and interpersonal skills