Senior Executive – Marketing Technology Operations (MarTech)

The Senior Executive – Marketing Technology Operations supports the reliable day-to-day operation of marketing platforms and technology-enabled customer engagement. The role helps marketing teams use systems, data and automated journeys effectively, with an emphasis on accurate configuration, smooth campaign execution and dependable reporting. It connects marketing objectives with platform operations and cross-functional technical delivery.

Job Overview

This position contributes to the customer, commercial or operational goals of Chalhoub Group. The successful candidate will carry out the responsibilities below while working with relevant colleagues and following established policies, standards and processes.

Key Responsibilities

• Support configuration and daily operation of marketing technology platforms, customer data tools and campaign workflows.
• Coordinate campaign setup, audience or journey checks, testing and release activities with marketing stakeholders.
• Monitor data quality, integrations, tracking and platform performance, escalating defects when needed.
• Maintain operating procedures, records and documentation for repeatable marketing technology processes.
• Work with CRM, analytics, digital, technology and external partners to resolve issues and improve efficiency.

Requirements and Qualifications

• Experience in marketing operations, CRM, marketing technology or digital campaign support.
• Comfort working with data, system settings, spreadsheets and platform reporting.
• Strong organisation, troubleshooting and stakeholder communication skills.
• Careful handling of customer data and a willingness to learn tools and processes.

Skills and Competencies

The position requires detail, logical problem-solving and a service mindset. Familiarity with customer journeys, marketing automation, CRM integrations, campaign analytics or data governance is useful. Candidates should communicate clearly, manage priorities responsibly and contribute to a respectful team environment. Attention to detail, reliability and a willingness to learn are important for delivering consistent results.

Employment Details

Location: Dubai, United Arab Emirates. The role is with Chalhoub Group. Compensation and final employment conditions should be confirmed during the hiring process.