Senior Relationship Specialist – Privilege Club

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

🏦 About the Business Area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances with expert advice and a full suite of specialist products and services, both conventional and Shari’ah-compliant. RBG is committed to driving digital innovation to deliver excellence in customer service.

We are seeking an ambitious professional to join our team as a Senior Relationship Specialist – Privilege Club, working alongside passionate colleagues redefining excellence in UAE banking.

📌 Key Responsibilities

• Relationship Management – Identify potential new clients and strengthen existing client relationships by understanding their evolving needs and offering value-added financial advice. Convert leads into new Privilege Club clients and grow sustainable revenues by achieving sales and growth targets.

• Wealth Management – Drive Privilege Club product penetration within assigned client base, ensuring clawback ratios remain within tolerance levels.

• Portfolio Management – Manage and grow customer portfolios by cross-selling, upselling, and retaining clients to ensure profitability and depth of relationships while minimizing risks. Collaborate with Risk Management to support sustainable asset growth.

• Customer Engagement – Regularly meet clients to assess needs, recommend solutions, and ensure KYC records are updated in compliance with policies.

• Volume Delivery – Set and achieve KPIs to deliver financial targets.

• Policies & Procedures – Adhere to organizational and departmental processes, ensuring consistency and service excellence.

• Self-Management – Align personal performance with ADCB’s people management practices to maximize contribution.

• Customer Service – Apply ADCB’s Service Standards to deliver excellence across all interactions.

✅ Candidate Profile

• 5+ years of Relationship Management experience in Banking/Financial Services

• Bachelor’s Degree in Business Administration, Finance, or Economics

• Mandatory certifications:

  • Securities and Commodities Authority (SCA) UAE Accredited

  • International Certificate in Wealth & Investment Management (Level 3)

  • UAE Financial Rules and Regulations

• Strong understanding of Retail Banking products and services

• Excellent communication and interpersonal skills

💰 What We Offer

• Competitive Salary: AED 15,000 – 22,000 per month, plus eligibility for variable pay plans

• Comprehensive Benefits Package:

  • Market-leading medical, life, and accident insurance

  • Paid leave & airfare allowance

  • Preferential rates on loans & finance facilities

  • Staff discounts & offers

  • Children’s education assistance (for certain levels)

• Flexible & Remote Working Options (subject to role requirements)

• Learning & Development Opportunities: Access to instructor-led training, e-learning catalog, on-the-job learning, and professional development programs

At ADCB, we are committed to fostering a respectful, caring, and disciplined work environment that empowers you to achieve your career ambitions.