Customer Service Representative

We are seeking a proactive and customer-focused Customer Service & Sales Executive – Etisalat to join our team. This role focuses on promoting Etisalat’s telecom plans to businesses, institutions, government entities, and Emirati clients, while delivering outstanding customer service across multiple communication channels.

💼 Key Responsibilities

Sales & Promotion

• Promote and sell Etisalat telecom plans tailored to different customer segments
• Explain product features, pricing, and benefits clearly to potential clients
• Identify and execute upselling and cross-selling opportunities to boost revenue

Customer Service Excellence

• Deliver prompt and professional solutions to customer queries and concerns
• Maintain a positive, empathetic, and professional attitude consistently
• Build trust and foster strong customer relationships through interactive communication
• Take the extra mile to engage customers and ensure satisfaction

Communication & Process Adherence

• Follow communication protocols and company policies accurately
• Assess customer needs and respond with appropriate resolutions
• Record customer interactions, transactions, comments, and complaints precisely
• Provide feedback to improve customer service efficiency
• Escalate trends and insights from customer interactions to team leaders

Product Knowledge

• Develop a thorough understanding of Etisalat’s offerings to answer customer questions confidently
• Stay updated with product changes and service enhancements

📌 Requirements

Experience & Education

• Minimum 1 year of experience in a call center, customer care, or front desk role
• Graduate degree preferred
• Certification in customer service is a plus

🛠️ Skills & Competencies

• Excellent verbal and written communication abilities
• Strong team collaboration and interpersonal skills
• Active listening and problem-solving mindset
• Ability to multitask effectively in a dynamic environment
• Proficient in computer usage and customer service software