Customer Service Coordinator

As a Customer Service Officer, you’ll be the first point of contact for our mall visitors, delivering seamless, personalized, and high-standard service at our Customer Service Information Desk. Your role will be crucial in shaping unforgettable guest experiences while maintaining operational excellence and upholding the Majid Al Futtaim brand.

🛍️ Key Responsibilities

• Ensure day-to-day operations at the Customer Service Desk run smoothly and in line with MAF procedures.
• Stay fully informed about mall facilities, store locations, promotions, and events to provide accurate assistance.
• Answer customer inquiries in person or via phone with warmth, professionalism, and efficiency.
• Address and resolve customer concerns within SLA timelines, following internal complaint-handling procedures.
• Manage and execute the Gift Card program accurately and securely as per policy.

✅ Qualifications & Experience

• High school diploma or equivalent (mandatory).
• 2+ years of customer service experience, preferably in premium malls, luxury hospitality, or the retail sector within the GCC or internationally.
• Strong verbal communication and interpersonal skills.
• A proactive, courteous, and solution-focused approach to guest engagement.

🎁 What We Offer

• A career with Majid Al Futtaim, a regional industry leader known for innovation, excellence, and people-first culture.
• A positive and diverse work environment, with over 45,000 colleagues from around the globe.
• Growth opportunities and access to a wide array of customer-focused, operational, and leadership roles.
• The opportunity to create great moments, every day for millions of visitors.