Senior Associate, Community Management – Tilal Al Ghaf

The Senior Associate, Community Management supports daily operations at Tilal Al Ghaf, including facilities, service providers, customer experience, safety and stakeholder coordination. The role contributes to high service standards for residents and owners while supporting budgets, administration and community engagement. The successful candidate will contribute to dependable day-to-day delivery and maintain a professional approach when dealing with colleagues, customers, partners or service providers. Work should be completed accurately, on time and in line with applicable company procedures. The role involves regular interaction with residents, owners, service providers and internal departments. Professional communication and consistent follow-up help resolve issues and maintain confidence in the community.

Key Responsibilities

• Oversee daily community operations and coordinate facilities-management providers.
• Support policies, procedures, KPIs and regulatory compliance.
• Inspect sites to review maintenance, safety and operating standards.
• Manage resident and customer complaints and coordinate resolutions.
• Prepare reports, presentations, procurement records and service evaluations.
• Support community events, owner committees, budgets and service-fee collection.

Skills and Requirements

• Community and property operations
• Facilities management and service-provider coordination
• Resident relations and complaint handling
• Reporting, budgets and procurement
• Regulatory compliance and community engagement

Qualifications and Experience

A bachelor’s degree in Business, Real Estate, Project Management, Facilities Management or a related discipline is required. The M100 Essentials of Community Management certification and three years of real-estate or related service experience are specified.

Employment Details

This is a full-time opportunity with Majid Al Futtaim in Dubai, United Arab Emirates. The position works with the relevant functional team and internal stakeholders to deliver its assigned objectives. Salary and application contact details are not stated in the listing. Applicants should use the job application link provided with this vacancy.

The role also involves setting priorities when several tasks need attention at the same time. The employee should keep relevant colleagues informed, record important decisions and raise issues early so that work can continue without unnecessary delays.