Team Leader, Direct Banking Centre (UAE Nationals Only)
Job role insights
Date posted
October 31, 2026
Hiring location
UAE
Quantity
1 person
Gender
Any
Description
The Team Leader, Direct Banking Centre (UAE Nationals Only) vacancy is part of the Retail Banking - Direct Banking Centre function at Mashreq in the United Arab Emirates. The Team Leader will supervise a direct-banking-centre team and support the delivery of customer service, sales and retention activity. The role combines daily work allocation, coaching and performance monitoring with escalation handling and consistent adherence to customer-service and banking procedures. The successful candidate will contribute to dependable delivery, accurate records and a professional experience for the customers and colleagues supported by the role.
Key Responsibilities
- Coordinate daily team activity, manage attendance or workload coverage and support smooth service operations.
- Coach advisers on call quality, product knowledge, customer handling and procedural compliance.
- Monitor team performance against service, productivity, quality and customer-experience measures.
- Review escalated enquiries and work with other teams to resolve recurring customer or process issues.
- Prepare team updates and identify opportunities to improve service delivery and employee capability.
Requirements and Qualifications
- The vacancy is restricted to UAE Nationals.
- Relevant experience in a banking contact centre or customer-service team is appropriate.
- The accessible information does not specify a formal degree or minimum number of years of experience.
Skills and Competencies
- Frontline team supervision and coaching
- Customer service and escalation handling
- Performance monitoring and communication
Employment Details
Location: Ras Al Khaimah, United Arab Emirates. Employer: Mashreq. The vacancy is presented for the UAE market. Salary, benefits, contract duration, working schedule, reporting line and closing date are not specified in the accessible vacancy information and should be confirmed during the recruitment process. Applicants should review the eligibility conditions and any documents requested on the application page before submitting their details.
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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