Senior Personal Banking Advisor (UAE Nationals Only)
Job role insights
Date posted
October 31, 2026
Hiring location
UAE
Qualification
banking or mathematics preferred University degree; finance
Experience
Approximately 1-3 years in banking or customer service
Quantity
1 person
Gender
Any
Description
The Senior Personal Banking Advisor (UAE Nationals Only) vacancy is part of the Retail Banking - Direct Banking Centre function at Mashreq in the United Arab Emirates. The Senior Personal Banking Advisor will handle customer calls and provide support across personal-banking products and services. The role involves understanding customer enquiries, resolving service requests, explaining banking procedures and identifying appropriate opportunities to retain and deepen customer relationships. The successful candidate will contribute to dependable delivery, accurate records and a professional experience for the customers and colleagues supported by the role.
Key Responsibilities
- Respond to inbound customer calls and manage enquiries, service requests and account-related questions professionally.
- Explain relevant banking products, processes and service procedures in clear, customer-friendly language.
- Investigate customer concerns, take ownership of service issues and coordinate with other teams to reach a resolution.
- Identify suitable sales or retention opportunities and refer or convert leads in accordance with bank procedures.
- Record customer interactions accurately, capture feedback and meet the centre’s service and quality expectations.
Requirements and Qualifications
- The listed vacancies specify UAE National eligibility.
- Available role information indicates a university degree, preferably in finance, banking, mathematics or a related discipline.
- Approximately one to three years of customer-service or banking experience is indicated for this role family; strong computer literacy is useful.
Skills and Competencies
- Customer communication, listening and call handling
- Product explanation and service recovery
- Attention to detail and customer-focused problem solving
Employment Details
Location: Ras Al Khaimah, United Arab Emirates. Employer: Mashreq. The vacancy is presented for the UAE market. Salary, benefits, contract duration, working schedule, reporting line and closing date are not specified in the accessible vacancy information and should be confirmed during the recruitment process. Applicants should review the eligibility conditions and any documents requested on the application page before submitting their details.
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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