Customer Services Officer (UAE Nationals Only)

The Customer Services Officer (UAE Nationals Only) vacancy is part of the Retail Banking - Customer Services function at Mashreq in the United Arab Emirates. The Customer Services Officer will support customers with routine banking enquiries and service requirements. The role focuses on clear communication, accurate handling of requests and coordination with relevant teams to ensure that customers receive timely assistance and consistent information. The successful candidate will contribute to dependable delivery, accurate records and a professional experience for the customers and colleagues supported by the role.

Key Responsibilities

• Respond to customer enquiries and provide clear information about relevant banking services and procedures.
• Process service requests accurately and direct cases to the appropriate team when specialist support is required.
• Maintain complete records of customer interactions and follow up on unresolved matters.
• Identify opportunities to improve the customer experience and communicate recurring issues to supervisors.
• Follow internal procedures for customer identification, confidentiality and service quality.

Requirements and Qualifications

• The vacancy is restricted to UAE Nationals.
• Relevant customer-service or banking experience is helpful; the available information does not specify a minimum tenure.
• The exact academic qualification is not stated in the accessible vacancy details.

Skills and Competencies

• Customer service and clear communication
• Accuracy and responsible information handling
• Teamwork and problem resolution

Employment Details

Location: United Arab Emirates. Employer: Mashreq. The vacancy is presented for the UAE market. Salary, benefits, contract duration, working schedule, reporting line and closing date are not specified in the accessible vacancy information and should be confirmed during the recruitment process. Applicants should review the eligibility conditions and any documents requested on the application page before submitting their details.