Customer Relationship Officer(Pipeline ) – Abu Dhabi ( UAEN only )

Emirates Islamic is building a pipeline of UAE National Customer Relationship Officers in Abu Dhabi, with a focus on Home Finance. The role involves acquiring and supporting customers through the home-finance journey, explaining relevant options, meeting sales objectives and maintaining professional relationships while complying with banking and Shariah requirements.

Key Responsibilities

• Identify potential home-finance customers, understand their requirements and explain suitable product features and application steps.
• Build a pipeline of prospective customers through networking, referrals and appropriate business-development activities.
• Guide customers through documentation and application requirements, following up on outstanding information and internal processing milestones.
• Work towards sales and revenue objectives while providing clear, reliable service throughout the customer’s financing journey.
• Handle customer questions and complaints professionally, resolving routine matters and escalating complex issues when needed.
• Follow bank policies, customer due-diligence requirements and applicable regulatory and Shariah standards in all sales activities.

Requirements and Qualifications

• UAE National status is required for this pipeline role.
• A bachelor’s degree in Business, Finance, Banking, Marketing or a related discipline.
• One to three years of experience in Home Finance, mortgage sales, retail banking sales or financial services.
• UAE banking experience, knowledge of home-finance processes and familiarity with real-estate market trends are preferred.

Skills and Competencies

• Strong sales, negotiation, communication and relationship-building skills.
• Customer focus, reliable follow-up, problem-solving and the ability to develop a business network.
• Proficiency with Microsoft Office and an understanding of customer service, compliance and Shariah-related obligations.

Employment Details

This is a full-time opportunity in Abu Dhabi, UAE. The role requires reliable follow-through, professional conduct and compliance with the employer’s relevant procedures. Salary details are not stated in the available job information and should be confirmed directly during recruitment. Candidates should review the vacancy requirements carefully and submit their application using the application link provided for this role.