Associate Vice President – Client Support Lead, Wholesale Banking Technology

Job Overview

Build and lead a dedicated technology client-support function for wholesale banking, acting as the senior techno-functional interface between corporate clients and internal technology, operations and transaction-banking teams.

Key Responsibilities

• Establish the IT client-support operating model, team structure, SLAs, processes and performance measures.
• Lead and develop a high-performing client-support team and establish accountability for service outcomes.
• Act as primary technical contact for priority corporate clients and their IT/treasury teams.
• Drive technical onboarding and integrations using H2H, APIs, file-based connectivity and relevant banking standards.
• Oversee UAT, certification, go-live readiness and transition to steady-state support.
• Provide domain leadership across payments, collections, liquidity, trade, FX, cards, loans and virtual accounts.
• Manage client-impacting incidents and coordinate resolution across channels, middleware, core banking and treasury platforms.
• Improve onboarding, documentation, integration kits, support playbooks and proactive client service.

Candidate Requirements

• Bachelor’s degree in a relevant field and 15+ years of banking technology experience, preferably transaction or wholesale banking.
• Strong H2H integration, client onboarding and corporate banking product experience.
• Knowledge of SWIFT MT, ISO 20022/CAMT, BAI2, APIs, SFTP, encryption, VPN and certificates.
• Understanding of UAE payment systems and CBUAE requirements.
• Strong corporate-client engagement, team leadership and techno-functional problem-solving skills.

Key Skills

• Wholesale Banking Technology
• H2H
• APIs
• SWIFT
• ISO 20022
• Transaction Banking
• Client Onboarding
• Incident Management
• Leadership

What the Role Offers

This position provides an opportunity to contribute to RAKBANK's banking operations in the UAE while working with business, technology, operations, risk, finance or customer-facing teams relevant to the role. The successful candidate will be expected to maintain high standards of accuracy, customer service, governance, collaboration and professional conduct. Depending on the function, the role may also involve process improvement, digital transformation, analytics, automation, regulatory compliance and cross-functional project work.

Employment Details

• Company: RAKBANK
• Job Title: Associate Vice President - Client Support Lead, Wholesale Banking Technology
• Location: Ras Al Khaimah, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Experience: 15+ Years
• Qualification: Bachelor Degree

Candidate Profile

The ideal candidate should be organized, accountable and comfortable working in a regulated banking environment. Strong communication, analytical thinking and stakeholder coordination are important, along with the ability to prioritize work, meet service levels, protect confidential information and follow documented controls. Candidates should be prepared to work collaboratively and contribute to continuous improvement.

How to Apply

Interested candidates should review the full vacancy details and submit their application through the provided LinkedIn job posting. Applicants should ensure that their CV and supporting information accurately reflect the qualifications and experience requested for the position.