Associate Relationship Officer
Job role insights
Date posted
November 4, 2026
Hiring location
Dubai
Career level
Mid Level
Quantity
1 person
Gender
Any
Description
The Associate Relationship Officer supports the Community Banking coverage team with end-to-end operational and customer service coordination. The position helps maintain customer records, process service requests and liaise with internal teams so that business customers receive accurate, timely support. This particular vacancy is restricted to UAE Nationals.
Key Responsibilities
- Support the opening, maintenance and servicing of customer accounts and related requests.
- Review customer documentation and maintain required KYC, ongoing due diligence and licensing information.
- Coordinate with Operations, Compliance, Legal and Risk teams to progress customer requirements.
- Respond to enquiries, monitor turnaround times and escalate complex or delayed requests.
- Monitor dormant accounts, expired licences, signatory changes and other customer profile updates.
- Use CRM and business process systems to record activity and maintain clear customer histories.
- Identify documentation or compliance gaps and refer concerns to the appropriate control owner.
Requirements and Qualifications
The vacancy identifies UAE Nationals. The role suits a detail-oriented banking support professional with strong coordination and customer service skills. Familiarity with business banking documentation, KYC, account maintenance and internal service processes is useful.
Skills
- Community and business banking support
- KYC and ongoing due diligence
- Account servicing and documentation
- CRM and workflow systems
- Cross-functional coordination and follow-up
- Customer focus and attention to detail
Employment Details
This is a full-time opportunity with ADIB - Abu Dhabi Islamic Bank, based in Dubai. Compensation details are not included. Role-specific conditions should be confirmed during recruitment.
The officer should keep customer records current, service requests moving and internal stakeholders informed. Timely escalation and complete documentation help reduce operational delays and support a reliable customer relationship.
Skills
select-type
Full Time
Interested in this job?
47 days left to apply
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