Service Reception Manager- JLR, Dubai

Al Tayer Group is seeking a Service Reception Manager for its Jaguar Land Rover operation in Dubai. The position leads the reception side of the aftersales service function and supports revenue, service quality and customer satisfaction through effective coordination between customers, service advisers, workshop teams and support functions.

Key Responsibilities

• Welcome customers professionally and provide clear, timely information about their service requirements.
• Capture customer concerns accurately and pass complete information to the relevant service advisers.
• Monitor customer communication, appointment changes, arrival delays and vehicle delivery updates.
• Coordinate shuttle arrangements and maintain accurate records for courtesy vehicles and related services.
• Handle complaints calmly, follow up on repeat concerns and work with the workshop on resolution.
• Review work-in-progress delays and coordinate updates between service advisers, call centre staff and customers.

Requirements

• Bring experience in automotive aftersales, service reception or a customer-facing service environment.
• Demonstrate strong people leadership, organisation and the ability to coordinate several service activities.
• Communicate professionally when explaining delays, service needs and complaint resolutions.
• Maintain accurate records and follow established vehicle reception and delivery procedures.

Qualifications and Skills

The posting does not provide a fixed degree or minimum years of experience in the available text. Relevant automotive service operations experience and the ability to lead a customer-focused reception team are important. Applicants should highlight relevant examples, training and practical skills.

Work Environment

The work takes place in a premium automotive environment where service standards and attention to detail matter. The manager is expected to support an organised customer journey from arrival through vehicle collection. Reliability, clear communication and follow-through support success.

Employment Details

This is a full-time position based in Dubai, United Arab Emirates, with Al Tayer Group. Salary, benefits, working hours and start date should be confirmed with the employer. Applicants should highlight relevant experience, skills and any stated eligibility conditions.