Service Delivery Manager, dnata Airport Operations – Emiratisation
Job role insights
Date posted
October 23, 2026
Hiring location
Dubai UAE
Career level
Mid-Senior level
Qualification
UAE National (Emiratisation opportunity)
Quantity
1 person
Gender
Any
Description
The Service Delivery Manager oversees service performance in airport operations, helping ensure that teams deliver safe, dependable and customer-focused ground services. The role monitors operational standards, coordinates people and resources, handles escalations and drives improvements in service quality and efficiency. This is an Emiratisation opportunity and is suited to a UAE National with strong operational judgement, leadership potential and a disciplined approach to safety and delivery.
Key Responsibilities
- Manage daily service delivery, ensuring activities are completed according to operating plans and agreed service levels.
- Monitor safety, punctuality, quality and customer-service measures and respond to performance gaps.
- Coordinate staff, equipment and operational partners to manage demand, disruption and changing priorities.
- Lead briefings, incident reviews and corrective actions and ensure that lessons are shared with the team.
- Maintain accurate reports and communicate risks, resource needs and service issues to relevant stakeholders.
Requirements and Qualifications
- This opportunity is designated for Emiratisation and is intended for a UAE National.
- Relevant experience or education in airport operations, logistics, service delivery or people supervision is appropriate.
- Understanding of operational safety, service standards, shift coordination and performance reporting is important.
- Strong leadership, communication and decision-making skills in a time-sensitive environment.
Skills and Competencies
- Airport service delivery and operational control
- Safety, quality and performance management
- Team leadership and resource coordination
- Incident response and stakeholder communication
Employment Details
This is a full-time opportunity based in Dubai, United Arab Emirates. The successful candidate should be ready to follow relevant company procedures, protect confidential information where applicable, communicate progress clearly and contribute to dependable day-to-day performance. Eligibility is limited to UAE Nationals for this position. Duties may also include related tasks assigned within the role’s professional scope.
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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