Senior Manager IT – Next-Gen Passenger Systems

Hamad International Airport is seeking a senior aviation-technology leader to shape the next generation of passenger-processing systems. The position covers the technology used throughout the passenger journey, including check-in, self-service, baggage drop, security and boarding. It also leads the development of biometric identity, facial-recognition, digital-identity and seamless single-token travel capabilities. The role requires both strategic planning and hands-on ownership of implementation, integration and 24/7 service performance.

Key Responsibilities

• Develop a three-to-five-year technology strategy and roadmap for passenger-processing platforms and next-generation identity solutions.
• Lead programmes involving common-use check-in and boarding, self-service kiosks, automated baggage drop, e-gates and related airport systems.
• Drive biometric identity verification, facial recognition, digital identity and connected passenger journeys across airport touchpoints.
• Take end-to-end ownership of implementations, integrations, upgrades, system lifecycle management and critical operational incidents.
• Coordinate with airlines, government and border-control agencies, airport departments and technology partners to ensure reliable service.

Requirements and Qualifications

• A bachelor's degree or equivalent and at least 10 years of job-related experience.
• At least 10 years of IT management experience, including 8 years focused on aviation, airport operations or passenger-processing technology.
• Hands-on lifecycle experience with common-use check-in, boarding and passenger self-service systems.
• At least 3 years directly implementing biometric identity, digital ID or seamless-travel solutions at an airport; large programme and cross-functional leadership experience.

Skills and Competencies

• Strong knowledge of passenger-processing platforms, DCS integrations and mission-critical 24/7 technology operations.
• Agile project management, technology strategy, change management and vendor relationship skills.
• Excellent English communication; familiarity with ICAO, IATA or ACI standards, ITIL and recognised project-management practices is advantageous.

Employment Details

This is a full-time senior management role located in Doha, Qatar. The position is suited to candidates with substantial airport technology and transformation experience. Salary and benefits are not stated in the available listing.