IT Field Support Manager
Job role insights
Date posted
October 23, 2026
Hiring location
Doha
Career level
Manager
Gender
Any
Description
The IT Field Support Manager leads around-the-clock customer support operations across Hamad International Airport facilities, including HIA and DIA. The role is responsible for keeping end-user infrastructure and operational technology available, coordinating response to complex incidents and maintaining a high standard of service for airport teams and systems.
Key Responsibilities
- Lead the team delivering 24/7 customer support across HIA, DIA and other airport facilities.
- Oversee on-site support for end-user infrastructure, passenger processing platforms, security systems and digital systems.
- Ensure service-level agreements are achieved and customer satisfaction remains consistently high.
- Manage escalations for executive users and other critical issues, ensuring that service is restored promptly.
- Provide technical guidance on difficult problems and mentor team members as they resolve incidents.
- Review service quality regularly, identify recurring issues and implement improvements that reduce downtime.
- Coordinate support coverage and communications so operational stakeholders receive timely updates.
Requirements and Skills
- Proven experience in IT support operations and technical service delivery.
- Ability to lead a 24/7 field support team in a complex operational environment.
- Strong troubleshooting, prioritisation, escalation management and stakeholder communication skills.
- Understanding of end-user infrastructure and critical operational systems is important.
- A service-focused approach to SLA performance, customer satisfaction and continual improvement.
Qualifications
Not specified in the available job details. Candidates should also demonstrate the role-related skills listed above and be able to collaborate effectively with colleagues and other stakeholders.
Employment Details
This is a full-time opportunity with Hamad International Airport. The listed location is Doha, Qatar. Daily priorities will depend on operational requirements, team coordination and the standards relevant to the role.
This opportunity suits an experienced support leader who can balance people management with hands-on technical judgement and reliable service delivery in a high-availability environment.
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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