Service Advisor

Main Purpose of the Role

Serve as the primary liaison between customers and service technicians, ensuring a seamless and personalized service experience. The Service Advisor plays a key role in delivering premium aftersales support, enhancing customer loyalty, and driving the success of luxury automotive services.

Key Objectives

• Deliver high-level service consulting tailored to each customer's needs
• Promote and sell aftersales products and services
• Foster customer loyalty and uphold satisfaction throughout the service process

Key Responsibilities

• Greet customers professionally and accurately capture service requests
• Schedule appointments and manage service workflow efficiently
• Consult with technicians to identify repair needs and cost-effective alternatives
• Provide expert advice on available parts, services, and enhancements
• Communicate service details, estimated costs, and timelines clearly to customers
• Process payments, verify insurance coverage, and handle customer documentation
• Coordinate with parts department to ensure timely availability of required components
• Maintain positive relationships with customers to support repeat business
• Conduct vehicle inspections and test drives as necessary

Collaborative Interfaces

• Aftersales Manager
• Sales Advisor
• Workshop Manager
• Service Assistant
• Technicians & Team Leaders
• Reception Manager
• Parts Advisor

Requirements

Education

• Bachelor's Degree in Mechanical Engineering or an automotive-related field

Experience

• Professional experience as a Service Advisor in an automotive dealership
• Preferred: Experience with luxury automotive brands such as McLaren, Ferrari, Maserati, Lamborghini, Bugatti

Skills & Competencies

• Excellent customer service, interpersonal, and communication skills
• Strong organizational, decision-making, and problem-solving abilities
• Ability to interpret technical information and communicate effectively with both technicians and clients
• Proficiency with dealership or industry-specific software systems
• Valid UAE Driving License