Senior Officer – HR Excellence

Support in implementing process and service improvement interventions aimed at achieving sustainability, compliance, governance, communication and people experience through collaboration with all HR stakeholders to achieve efficient and rewarding employee experience across employee lifecycle dimensions.

Support in the implementation of process and service improvement projects to deliver the HR strategic agenda aimed to increase productivity, agile process and efficiency with greater employee experience;

Identify and establish process efficiencies to improve employee experience; focus on business continuity and lean process, that leads to customer satisfaction, by using Lean Six Sigma methodologies.

Support in implementation of opportunities to integrate HR service delivery into digital platform, thereby improving both operational excellence and strategic impact of the HR function over time.

Administer quality assurance (management & control) to ensure internal and external audit compliance with continuous monitoring capabilities across process, system and data landscape is established.

Support internal HR governance framework that supports compliance with legal and ethical obligations relating to people management practices in collaboration with all HR stakeholders and other relevant internal stakeholders to comply with compliance and regulatory requirements.

Monitor various HR process risk and compliance by establishing an internal quality and control framework for the efficiently functioning of all processes across all sections within HR.

Support in evaluating the process risk profiles, promote awareness at the appropriate management levels, take steps to mitigate risk identified, develop disciplines to be implemented and procedures to be followed, establish accountability for implementation and continuously monitor and improve the effectiveness of internal control, that responds effectively to strategic, regulatory & operational needs.

Ensure update of the quality management system database to ensure all process and procedures are up-to-date, including maintenance of process change; undertake periodic reviews to identify any gaps, preventive measures and control

Support in planning and execution of internal audits to ensure current certifications are maintained and renewed annually of HR and other Business departments, and support expansion of ISO standards, as applicable;

Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.

Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.

All the above accountabilities including but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Competencies/Skills

Education:

• Education Minimum bachelor's degree in HR/IT, Business Administration, or related field.
• Lean Six Sigma Specialist
• Certified ISO Lead Auditor

Work experience:

• Minimum 3 years of experience in supporting in process analysis and efficiencies, redesign initiatives utilizing lean methodology and project management
• Experience in driving HR Digital and automation projects is essential